Refund Policy

Welcome to BackyardScavengerHunt.com (“Company,” “we,” “our,” or “us”). This Refund Policy explains how refunds, cancellations, billing disputes, and related matters are handled for purchases made through our website, mobile applications, subscriptions, digital products, printable downloads, AI-generated scavenger hunt experiences, memberships, and related services (collectively, the “Services”).

We want families to have a positive experience using BackyardScavengerHunt.com. If you experience a legitimate issue with your purchase, we encourage you to contact us so we can review the situation and attempt to make things right.

1. Scope of This Policy

This Refund Policy applies to purchases made directly through:

• BackyardScavengerHunt.com
• Future mobile applications
• Subscription plans
• Premium memberships
• Digital downloads
• Printable activity products
• AI-generated scavenger hunt experiences
• In-app purchases
• Promotional bundles
• Family entertainment content

This policy should be read together with our Terms of Service and Privacy Policy.

2. Merchant of Record and 30-Day Money-Back Guarantee

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle handles billing, refunds, and customer service inquiries on our behalf.

We offer a 30-day money-back guarantee on all purchases made through BackyardScavengerHunt.com. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your order date.

To request a refund, please visit paddle.net (Paddle's buyer portal) or contact our support team using the information at the bottom of this policy. Paddle's Refund Policy is available at https://www.paddle.com/legal/refund-policy.

3. Eligibility for Refunds

Refund requests submitted within the 30-day money-back window will be honored. In addition, refunds may be considered outside that window under reasonable circumstances including:

• Accidental duplicate purchases
• Billing errors
• Unauthorized purchases subject to investigation
• Technical failures preventing reasonable access to purchased Services
• Platform malfunctions caused directly by the Company
• Inability to access purchased content despite reasonable troubleshooting efforts

Refund eligibility outside the 30-day window is determined at the Company's reasonable discretion based on account history, usage activity, purchase type, and the specific circumstances presented.

4. Limitations After the Refund Window

After the 30-day money-back window has passed, the following are generally not eligible for a refund unless otherwise required by law or unless Paddle, as Merchant of Record, determines a refund is appropriate:

• Used subscription periods that have already elapsed
• Promotional or discounted purchases sold under non-refundable terms expressly disclosed at checkout
• Services terminated for documented Terms of Service violations

Nothing in this section limits any rights you have under applicable consumer protection laws or under Paddle's Buyer Terms and Refund Policy.

5. AI-Generated Content Refund Terms

Certain Services may utilize artificial intelligence or automated systems to generate scavenger hunts, clues, activities, or experiences.

AI-generated content is dynamic and may vary in style, quality, tone, creativity, or output.

Because AI-generated content is produced instantly and uniquely for each user interaction, dissatisfaction with generated content alone does not automatically qualify for a refund.

Users are encouraged to review product descriptions and feature explanations before purchase.

6. Subscription Refund Terms

Users may cancel subscriptions at any time through their account settings or applicable billing platform.

Cancellation prevents future billing cycles but does not automatically entitle users to retroactive refunds for billing periods already processed or partially used.

Unless otherwise required by law:

• Subscription fees already billed are generally non-refundable
• Partial month usage is not typically prorated
• Access may continue until the end of the current billing cycle

7. Trial Period Terms

If free trials or promotional trial offers are provided:

• Users are responsible for canceling before the trial period ends
• Failure to cancel before the renewal date may result in automatic billing
• Trial abuse or repeated account creation to avoid payment is prohibited

The Company reserves the right to modify or terminate trial offers at any time.

8. Duplicate Purchase Refunds

If a user accidentally purchases the same product, subscription, or digital item multiple times, we may issue a refund for duplicate charges after verification.

Users should contact support promptly regarding duplicate transactions.

9. Technical Issue Refunds

Refunds may be considered when significant technical issues prevent reasonable access to purchased Services and cannot be resolved through normal support procedures.

Users may be asked to:

• Provide screenshots
• Describe the issue
• Attempt troubleshooting steps
• Verify device compatibility
• Provide purchase confirmation

Minor bugs, temporary outages, internet connectivity problems, or device-specific limitations do not automatically qualify for refunds.

10. Unauthorized Purchases

If you believe an unauthorized purchase occurred, you must notify us promptly.

We reserve the right to investigate claims and request verification information before issuing refunds.

The Company may deny refund requests if evidence suggests:

• Authorized account access
• Shared account usage
• Family device usage
• Failure to secure login credentials
• Abuse of refund procedures

11. Billing Error Procedures

If you believe you were incorrectly billed, please contact us before initiating a chargeback or payment dispute.

We will make reasonable efforts to review and resolve legitimate billing concerns.

12. Refund Request Timeframes

Refund requests under our 30-day money-back guarantee should be submitted within 30 days of the original purchase date. Requests based on billing errors, unauthorized charges, or technical issues should be submitted within a reasonable timeframe after the issue is discovered.

Refund requests are processed by Paddle as Merchant of Record. You may submit a request at paddle.net or by contacting our support team, who will coordinate with Paddle on your behalf.

13. Partial Refund Rights

In certain situations, the Company may choose to issue:

• Partial refunds
• Store credit
• Promotional credit
• Service extensions
• Alternative resolutions

Partial refunds may be appropriate where Services were partially used or accessed.

14. Discretionary Refund Rights

Refund decisions are made at the Company's reasonable discretion.

The Company reserves the right to:

• Approve refunds
• Deny refunds
• Limit refunds
• Offer account credits instead of cash refunds
• Request additional information before making determinations

Prior refunds do not guarantee future refund approvals.

15. Abuse Prevention Measures

To help protect the integrity of the platform and prevent misuse, the Company monitors refund activity and account behavior.

Excessive refund requests, repeated disputes, suspicious usage patterns, abuse, or attempts to obtain free access to digital products may result in:

• Refund denial
• Account suspension
• Permanent account termination
• Purchase restrictions
• Loss of access to Services

16. Chargebacks and Payment Disputes

We encourage users to contact us directly before initiating payment disputes or chargebacks.

Filing fraudulent or abusive chargebacks after receiving digital access, downloads, or subscription benefits may result in:

• Immediate account suspension
• Revocation of digital access
• Collection efforts where permitted by law
• Recovery of associated fees and damages

The Company reserves the right to provide relevant transaction and usage records to payment processors during dispute investigations.

17. Third-Party Platform Purchases

Certain purchases may be processed through third-party platforms including:

• Apple App Store
• Google Play Store
• Payment processors
• Marketplace platforms

Refunds for purchases made through third-party platforms may be governed by the policies of those providers and may fall outside the Company's direct control.

Users may need to request refunds directly through the applicable platform.

18. Apple App Store and Google Play Store Terms

For purchases made through Apple App Store or Google Play Store:

• Billing and refunds may be managed by the applicable app marketplace
• Platform-specific rules and limitations may apply
• The Company cannot guarantee refund approvals controlled by third-party app stores

Users should review the applicable marketplace refund policies.

19. Promotional and Discounted Purchases

Promotional offers, discounted memberships, bundles, flash sales, seasonal offers, and limited-time promotions may be designated as non-refundable unless otherwise required by law.

Terms applicable to specific promotions may supersede portions of this Refund Policy.

20. Account Termination and Refund Eligibility

If an account is suspended or terminated due to violations of our Terms of Service, the user may lose access to purchased Services without refund eligibility.

Termination for fraud, abuse, harassment, unauthorized redistribution, or prohibited conduct generally voids refund eligibility.

21. Fraudulent Activity Disclaimer

The Company reserves the right to investigate suspicious transactions, refund patterns, account activity, and payment disputes.

Fraudulent claims, false reports, misuse of refund systems, or unauthorized redistribution of digital products may result in legal action where permitted by law.

22. Processing Time for Refunds

Approved refunds are generally processed within a reasonable timeframe; however, actual posting times may vary depending on:

• Banks
• Credit card companies
• Payment processors
• App marketplaces
• Financial institutions

The Company is not responsible for delays caused by third-party financial systems.

23. Modification of Refund Policy

The Company reserves the right to modify or update this Refund Policy at any time.

Changes become effective upon posting to the Services.

Continued use of the Services after updates constitutes acceptance of the revised Refund Policy.

24. Contact Information

For refund questions or support requests, please contact: